Training Library
Build a curated library of best call moments organized by skill and objection type.
In this guide
1What is the Training Library?
2How clips get into the library
- Manual clipping — on any meeting note, use the Coaching tab's Clip This Moment button on a win or miss, or use Create Snippet on the Transcript tab.
- AI auto-suggestions — after each call, the AI coaching engine automatically identifies high-impact winning moments and creates draft clips tagged with the relevant skill category (e.g. "Objection Handling", "Rapport Building"). These appear in the library as unfeatured drafts for managers to review.
- Interest curve clips — clip inflection points from the Interest tab where prospect engagement spiked or dropped.
3Categories
- Discovery & Qualification — great examples of uncovering prospect needs
- Active Listening — moments where the rep demonstrated strong listening skills
- Rapport Building — establishing connection and trust
- Objection Handling — addressing concerns and pushback effectively
- Closing & Next Steps — strong closing techniques
- Tone & Pace — matching communication style to the prospect
- Product Knowledge — demonstrating expertise
- Pricing Discussion — handling pricing conversations
- Competitor Handling — positioning against competitors
- Follow-Up Strategy — effective post-call actions
4Featuring clips
5Searching and filtering
- Category filter — focus on one skill area at a time
- Text search — search across clip titles and transcript text
- Featured toggle — show only manager-curated clips or all clips
- Sort — by newest or most viewed
7Use cases
- New hire onboarding — build a "Day 1" playlist of featured clips covering each skill dimension
- Weekly team coaching — share the week's best moments in a team chat channel
- Objection playbook — curate clips showing how top reps handle each common objection
- Self-improvement — reps can browse clips from top performers to learn new techniques
More in Intelligence
Meeting Notes & AI Analysis
Review AI-generated summaries, transcripts, and coaching.
Ask Anything Across Calls
Search all your call transcripts with natural language questions.
Pre-Meeting Briefs
Get AI-generated preparation notes before every meeting.
Stale Account & Deal Alerts
Get notified when prospects are going cold or competitors surface.
Account Timeline & Summaries
See the full interaction history for any prospect.
Competitor Mention Tracking
See which competitors prospects mention in calls and how often.
Shareable Call Snippets
Clip and share key moments from calls for coaching and onboarding.
Coaching & Feedback Requests
Request and receive coaching from your sales manager on any call.
Pipelines
Track prospects through multi-stage workflows.
Analytics & Reporting
Understand your booking performance and conversion rates.
MeetMatch Video & Auto-Recording
How automatic call recording, transcription, and AI analysis work.
Sales CRM: Contacts, Pipelines & Stripe
Track contacts, build visual pipelines, connect Stripe for payment tracking, and manage your sales process.
CRM Recording Intelligence
Auto-sync call recordings to CRM contacts with AI summaries, suggested tasks, and draft follow-up emails.
Crash-Proof Recording
Recordings are saved automatically even if you close the tab or lose connection.
Automatic No-Show Detection
MeetMatch detects no-shows automatically from meeting room activity.
Video Recording Quality Improvements
Smoother video during recordings with reduced CPU usage.
Dimension-Based Call Scoring
AI scores each call across 7 key sales skill dimensions.