MeetMatch
Back to Dashboard
Intelligence

Dimension-Based Call Scoring

AI scores each call across 7 key sales skill dimensions.

In this guide

  1. 1. What is dimension scoring?
  2. 2. Wins and missed moments
  3. 3. Where to find it

1What is dimension scoring?

In addition to the overall coaching score (1-10), MeetMatch now scores each call across 7 key skill dimensions:
  • Discovery & Qualification — how well did the rep uncover the prospect's needs?
  • Active Listening — did the rep demonstrate they were truly hearing the prospect?
  • Rapport Building — was a personal connection established?
  • Objection Handling — how effectively were concerns addressed?
  • Closing & Next Steps — was there a clear call-to-action?
  • Tone & Pace — did the rep match the prospect's communication style?
  • Product Knowledge — was expertise demonstrated effectively?
Each dimension receives a score from 1-10, displayed as horizontal progress bars in the Skill Scorecard section of the Coaching tab.

2Wins and missed moments

The AI also identifies specific timestamped moments from the call: Winning Moments (green cards) — things the rep did exceptionally well, with the exact quote from the transcript, which skill it demonstrates, and why it was effective. Missed Opportunities (amber cards) — moments where the rep could have done something differently, including what was said, what went wrong, and a concrete suggestion for what to try instead. Each card has a play button to jump to that moment in the recording and a Clip This Moment button to save it as a snippet for the Training Library.

3Where to find it

Open any meeting note from Meeting Notes and switch to the Coaching tab. The Skill Scorecard and Wins/Misses sections appear between the overall score summary and the existing strengths/improvements analysis.

Previous

Training Library

Next

Team Utilization Heatmap

More in Intelligence

Meeting Notes & AI Analysis

Review AI-generated summaries, transcripts, and coaching.

Ask Anything Across Calls

Search all your call transcripts with natural language questions.

Pre-Meeting Briefs

Get AI-generated preparation notes before every meeting.

Stale Account & Deal Alerts

Get notified when prospects are going cold or competitors surface.

Account Timeline & Summaries

See the full interaction history for any prospect.

Competitor Mention Tracking

See which competitors prospects mention in calls and how often.

Shareable Call Snippets

Clip and share key moments from calls for coaching and onboarding.

Coaching & Feedback Requests

Request and receive coaching from your sales manager on any call.

Pipelines

Track prospects through multi-stage workflows.

Analytics & Reporting

Understand your booking performance and conversion rates.

MeetMatch Video & Auto-Recording

How automatic call recording, transcription, and AI analysis work.

Sales CRM: Contacts, Pipelines & Stripe

Track contacts, build visual pipelines, connect Stripe for payment tracking, and manage your sales process.

CRM Recording Intelligence

Auto-sync call recordings to CRM contacts with AI summaries, suggested tasks, and draft follow-up emails.

Crash-Proof Recording

Recordings are saved automatically even if you close the tab or lose connection.

Automatic No-Show Detection

MeetMatch detects no-shows automatically from meeting room activity.

Video Recording Quality Improvements

Smoother video during recordings with reduced CPU usage.

Training Library

Build a curated library of best call moments organized by skill and objection type.